Privacy Policy

Last updated: 3 August 2026

This policy covers the J FANDS mobile app and the website jfandsstore.com, operated by J FANDS Store, Brgy. Lagao, General Santos City, South Cotabato, Philippines ("we", "us").

What we collect

• Account details — your name, email address, phone number and password (stored encrypted) when you register.
• Orders — the products you buy, order totals, chosen payment method, and delivery or pickup preference.
• Delivery location — the address or map pin you provide so we can deliver and compute the delivery fee. The app only accesses your device's location when you use the delivery-pin feature.
• Loyalty points — your J Card number, points balance and points transactions if you join our loyalty program.
• Marketing preference — whether you agreed to receive offers and discounts by email.

What we do NOT do

• We do not sell or rent your personal data to anyone.
• We do not show third-party advertising.
• We do not collect data unrelated to running the store.

Where your data lives

Data is stored securely with Supabase, our cloud database provider, and is protected by access rules so only you (and store staff, where necessary to fulfil your orders) can see your information. The product catalogue you browse is cached on your own device so the app works offline.

Payments

We accept Cash on Delivery, GCash, GoTyme and BDO transfers. Payment happens in those services — we never see or store your bank or e-wallet passwords or card numbers; we only record the reference number you give us to confirm a payment.

Your choices

• You can use the app without an account to browse products.
• Marketing emails — we only send offers and discounts if you tick "Send me offers & discounts". You can turn this off at any time in My Profile → My Info → Offers & Discounts, or by using the unsubscribe link in any promotional email.
• You can delete your account yourself, at any time — see below.

Deleting your account

You can delete your account and personal data yourself, without contacting us:

What is deleted immediately and permanently: your login, your name, email address and phone number, your saved delivery locations, your favourites, and your loyalty card and points balance.

What is kept: records of purchases you already made are retained for the store's sales, accounting and tax obligations — but they are anonymised, meaning your name, phone number, email and delivery location are erased from them and the order can no longer be linked back to you.

Deletion cannot be undone. Any unused loyalty points are forfeited. Staff and administrator accounts must have their staff access removed by the store owner before the account can be deleted.

If you would rather we do it for you, email jfands.store@gmail.com and we will delete your account within 30 days.

Children

Our store is for general audiences and our services are intended for users aged 13 and above.

Contact

Questions or deletion requests: jfands.store@gmail.com or +63 918 633 4337.